Delivery

  • Where can I receive my order?

    It can be sent to an address selected by you (home, work, etc. – never a PO Box). We are shipping worldwide.

  • Can the delivery country be different from the purchase country?

    No. The delivery country must always be the same country in which the purchase was made.

  • How long will my order take to arrive?

    Estimated time for a delivery to Europe is in 7 working days, and to the rest of the world in 21 working days.

  • How much do I pay for delivery service?

    If your order is less than 50.00 EUR, the fee is 10.00 € for standard shipping. If your order is 50.00 EUR or more, you are entitled to free standard shipping.

  • Can I track my order?

    Yes, in the “my orders” section in “my account” you can see the status of your order. If you are not registered, click on the “Order Information” link in the confirmation email sent to you to see the status of your order.

  • What is the home delivery process?

    If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.

  • What is the store delivery process?

    If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the ID of the person who collects the parcel.